At Proveaux Taxidermy, we want the process to be simple and straightforward. The following policies help ensure that your trophy is properly cared for and that expectations are clear from drop-off through pickup.

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Deposits & Payments

A 30% deposit is required when your order is placed to begin work on your trophy. The remaining balance is due when the completed work is ready for pickup.

Deposits cover the initial preparation, materials, supplies, and time required to begin your project. Once work has started, deposits are generally non-refundable. Please contact us with any questions regarding your specific order.

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Trophy Drop-Off

Customers are responsible for bringing their trophy to Proveaux Taxidermy in suitable condition for processing. Proper field care is important. If you are unsure how to prepare or care for your trophy before drop-off, please contact us for instructions.

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Work & Customization

Customers will select the type of mount or service they would like at the time of drop-off. Additional features, upgrades, habitat, bases, plaques, or other add-ons may result in additional charges.

Any significant changes to an order after work has begun may affect the final price and completion time.

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Completion & Pickup

We will contact you when your trophy is completed and ready for pickup.

The remaining balance must be paid in full before the finished trophy is released.

Customers are responsible for arranging pickup and inspecting their completed work at the time of pickup.

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Pickup & Storage

Please make arrangements to pick up your completed trophy within a reasonable period after being notified that it is ready.

Trophies that remain unclaimed for an extended period may be subject to storage fees. If you are unable to pick up your trophy, please contact us to make other arrangements.

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Completed Work

Once a customer has been notified that an order is complete, any concerns regarding the finished piece should be brought to our attention as soon as possible.

Our goal is to make sure every customer is satisfied with the craftsmanship and final presentation of their trophy.

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Abandoned Trophies

If a customer fails to respond to repeated attempts to arrange pickup or payment, the item may be considered abandoned after the period specified by applicable law. Any disposal or other action regarding an abandoned item will be handled in accordance with applicable laws.

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Questions

We’re always happy to answer questions before you drop off your trophy. If you’re unsure about field care, pricing, mount options, or the process, contact Proveaux Taxidermy before bringing your trophy in.